Do paddlers pay anything?
No. The club pays for its plan, and the app a paddler uses is the same on every plan.
What’s in the 14 days?
Everything in Club, on the first club you create: up to 500 paddlers, any number of club admins, practices, lineups, teams and festivals. One trial per account, and no card.
What happens after the 14 days?
A club of 10 people or fewer moves to Free. A bigger club is locked until someone picks a plan, and every lineup is kept. Nothing is charged unless you choose a plan.
We only paddle five months a year. Monthly or yearly?
Yearly. It costs less than five months of monthly: $130 against $150 for Club, $200 against $250 for Pro.
How do we pay?
By card on the web, under You › Subscription. On an iPhone it will be through the App Store, when the app is out. On Android it is through Google Play. The price is the same everywhere.
We’re in Canada. Do we pay in US dollars?
On the web, yes: prices are in US dollars and your card converts them. On an iPhone, the App Store shows its price in your own currency.
Can we cancel?
Any time. The plan runs to the end of the month or year you’ve paid for. An App Store subscription is cancelled in your iPhone’s Settings.
Who pays?
The club’s owner. Club admins can run everything else; paying for the club and deleting it stay with the owner.
What if we stop paying?
Members can’t open the club until it’s paid for again; the owner can still look through it and remove members. Everything is kept for a year, so a club can skip a season and pick up where it left off.
Can we move between Club and Pro?
Yes, either way — though on Google Play you can move up from Club to Pro in the app, but not yet back down. Going back to Club keeps the club that has been on the plan longest; the others come off it at the renewal. Pro’s extra roles and history are put to sleep rather than deleted, and they’re all there again when you return to Pro.
We’re a corporate crew paddling for a few weeks.
If it’s the first club you’ve created, you have 14 days of Club. If you need longer, a month of Club is $30.
We run more than one club.
Pro covers up to five clubs you own, 500 members each, for $200 a year or $50 a month; Club covers one. Everyone also gets one free club of up to 10 people. More than five? Write to support@bencheleven.com.